Return and Refund Policy
Effective Date: June 9, 2025
Contact: info@astromartia.com
At Astromartia.com, we strive to provide high-quality digital and printable space learning resources. Because our products are delivered instantly in digital format, we have a specific policy regarding returns and refunds.
1. Digital Product Nature
All products on Astromartia.com are digital downloads. Once a file has been delivered, it cannot be “returned” in the traditional sense. For this reason, all sales are considered final.
2. Refund Eligibility
Refunds may be issued under the following conditions:
- You were charged in error
- You did not receive the product after purchase due to a technical issue
- The product is corrupt or significantly different from the description
3. Non-Refundable Situations
Refunds will not be granted in the following cases:
- You changed your mind after purchase
- You purchased the wrong item
- You do not have the compatible software or hardware required to use the file
- You did not read the product description before purchase
4. How to Request a Refund
If you believe you are eligible for a refund, please contact us at info@astromartia.com within 7 days of your purchase and include:
- Your order number
- The email used during checkout
- A brief explanation of the issue
We will respond within 3 business days.
5. Exchange Policy
As our products are digital, exchanges are not possible. However, if you experience a technical issue, we are happy to assist in resolving it or providing a fresh download link.
6. Policy Updates
We may update this Return and Refund Policy at any time. All changes will be posted on this page with a new effective date.
For further assistance, please contact us at:
📧 info@astromartia.com